Quality FAQ

1. What quality assurances take place?
Our Customer Acceptance Team Area work from a dedicated Quality Centre within our Ansty factory. Here they verify that every vehicle has been built to process and is fault free before leaving the facility. They have access to the very latest testing facilities such as a wheel and headlight alignment rig, rolling-road, ‘squeak and rattle’ test track, ‘monsoon’ water test, sophisticated electrical test equipment, vehicle lifts and high-intensity lighting.
2. How has the vehicle been tested?
Our team of development engineers are based at Horiba MIRA, the most comprehensive vehicle test facility in the UK. More than 80 prototype vehicles over the last three years, adapting industry best practise to the specific requirements of a taxi. The TX has also been subject to road tests in some of the most extreme environments in the world, from the deserts of Arizona to the Arctic Circle. The next stage of this test programme is to hand the vehicle over to London taxi drivers for real-world feedback from drivers and passengers.
3. How can you guarantee the quality of the vehicle?
The new TX has been designed and built from the ground up, using the latest technology by a hugely-experienced team of experts recruited from across the automotive industry and with the benefit of our unrivalled experience in the taxi trade. Our brand new, purpose-built facility in Ansty has been constructed with the same approach, with the best equipment, processes and systems dedicated to ensuring unrivalled quality. The new TX has undergone the most extensive testing and development we’ve ever undertaken; in fact the new TX has completed more test mileage than all of our previous models put together!
4. Why are TX tyres rated 'H' (130mph), when the taxi has a maximum speed of 80mph?
130mph is the typical tyre speed rating within the automotive industry as it is cost effective and efficient. The rating indicates how durable the tyre is at that speed before deteriorating. Having a higher tyre speed rating has no detrimental effect, indeed we deliberately use a tyre which exceeds the speed limit because of the extra safety assurance it offers occupants. It’s also worth noting that using a tyre with a speed rating lower than the recommended rating may have an adverse effect on insurance.
5. How can I get extra protection for my TX?
Our warranty demonstrates our confidence in the durability of this vehicle and is comparable with the best in the industry. We recognise that some customers require even greater peace of mind, so we're able to offer an extended warranty at an affordable price. To learn about our extended warranties, please CLICK HERE